I see many of you are having problems getting a profile picture to be the right proportion. Hopefully this will help a little. There are several things you can do to assure your head doesn't get cut off when you upload your picture.

1) The number one cause for bad profile picture formating is the source file is just too large. If it is a picture you took with a digital camera, it is more than likely too high of a resolution. There are several online sites that can help you reduce the resolution of your pictures like Free online tool- which will handle GIF, JPG and PNG file formats. If you have Photoshop or other graphics program, you will want your photos to be 72dpi in resolution. It is also a good idea to crop your picture to a square ratio, cropping the area you would like to display as your profile picture.

2) The next problem is using a picture with an odd dimension such as a really tall skinny picture or a really wide picture. As stated above, square is the best dimension to use. The actual size of the profile picture is 188x188 pixels so if you make it that size, it will look exactly like it does on your computer when it is uploaded to NMP.

3) The final area of concern is file type. Your image MUST be a JPG, GIF or PNG file. Also, we have seen some problems with images that are saved with a CMYK Color Profile. If you understand this, make sure your format is RGB before uploading your image.

If you are just plain not having any luck uploading a picture, you need to know that it is a two step process. You have to browse and select the photo file on your computer, press the done button, but you're not really "done" until you click on the "SAve button at the bottom of the settings page where profile pictures are uploaded.

I hope this helps everyone and please feel free to give me a shout if you are still having problems...

Bret Teegarden
NMP